Welcome to Carousell!
Millions of users have already experienced the magic of selling on Carousell and soon you can too! Just follow this selling guide to learn how you can use Carousell to your advantage.
In this selling guide, we’ll show you the tips and insider tricks to make a successful sale on Carousell. Read on and start earning today!
By the end of this guide, you will learn about: (you may click the links below to jump to the topic on this page)
- Building your profile
- Basics of how to sell on Carousell
- How to deal safely on Carousell
- Weekly promotions you can join for free on Carousell
- Testimonials from our Carousell community
Building your profile
In Carousell, you’re not dealing with expert sales merchants but your everyday person. Behind every product is an actual person from our community selling their items and it’s important to build your profile to build trust in the marketplace. Read more on mobile verification here.
Now that you’ve set up your profile for success, let’s get to selling! Selling is fast and easy. We promise it won’t take too long to get your items listed.
In 2019, an average Carouseller has sold 68 items and earned PHP 93,000. You can get started too with these 3 steps:
- Open up your Carousell app and tap on the “Sell” button
- Take a picture of the item you’re selling.
It only takes 30 seconds to take a photo of the item you are selling and listing it on Carousell!
Your pictures are the first thing buyers see when they browse on Carousell, and the most attractive images get more buyers. Think of it like choosing a picture to post on your Instagram feed!
Read here for some neat product photography tips that can help you create shop-worthy photos and attract more buyers on Carousell.
Pro Tip: Never use stock photos. Buyers tend to avoid clicking on them, and original pictures get higher views on Carousell. It is important to show the actual item and defects if any.
- Complete the process by filling in the essential details of your item.
Here are some things you could consider when describing your item:
- The reason you’re selling it
- Does it have any defects?
- The size and color if applicable
- How can you use it and is it any good?
Pro-tip: Do not list prohibited items. What’s prohibited?
How to deal safely on Carousell
Carousell is a community-centric marketplace. The buyers are people just like you and I. You’ll get to sell to real people, so shopping on Carousell is much more personable and fun! Many buyers on Carousell even make friends with sellers through shared hobbies and common interests.
Fun Fact: Carousell app has Carousell groups where you can interact with other users with the same interest like K-POP, Funko Pop or Seiko Watch collectors
Here are the steps to follow so you can successfully sell on Carousell:
- Answering the inquiries of the buyers on Carousell
- Accept an offer of the buyer on Carousell
- How to make payment and arrange a delivery
- How to use the Rating and Review System of Carousell to get more buyers
Some of your buyers may ask questions they do not see in your description. Answer these questions very carefully and try to make it as concise as possible.
You can also discuss the details of the transaction, such as the method of payment and meet-up location.
We strongly recommend not to bring communication outside of the platform. This is so that all records of your transactions are kept within Carousell and can be retrieved should there be a need to.
Accept an offer of the buyer on Carousell
You should only accept an immediate offer using ‘Accept Offer’ when you are 100% certain of their intent to purchase.
Accepting an offer is like entering into a formal deal with the buyer. Once the buyer has made an offer, it is not in the spirit of Carousell to back out of a deal. Hench only accept an offer when you can fulfill the deal.
How to make payment and arrange a delivery
Carousell is not involved in payments or delivery. You can arrange for payment and delivery with the buyer via chat, as mentioned earlier on.
Here are some suggested methods for payment and delivery:
- Bank transfer and mailing/courier
- Cash on delivery and meetups
For more information on delivery rates, check with the courier service of your choice. Check out this list of operational courier and on-demand delivery services during the quarantine period.
Want to know how to deal more safely and securely on Carousell? Be sure to check out our safety tips!
After the payment/transaction has been completed, make sure to leave each other a rating to build your credibility to get more buyers!
The Ratings and Reviews system is a tool to help buyers and sellers learn about the credibility of a Carouseller, as it shows his transactional experience with other members of the community.
Leaving reviews for one another is one of the best ways we can help each other. Praise a fellow Carouseller for an exceptional experience or let them know if there are ways they can improve. Help our community by sharing your experience with others!
Here are the steps to follow when leaving a review:
Once the seller selects “Accept offer”, you should see a “Leave a Review” button.
Both buyers and sellers have 14 days to leave a review. You may edit your review before it’s published. Your review will not be published until the other party leaves theirs, or until 14 days have passed. Once published, reviews cannot be edited or deleted. After 14 days, you will no longer be able to leave a review for that transaction.
Important note: Remember to make an offer and acceptance BEFORE marking an item as “Sold”! Once an item has been marked as “Sold”, offer and acceptance can no longer be made and users will not be able to exchange reviews.
For more information, you may read our Ratings and Reviews Policy.
How do reviews help build my profile?
Leaving reviews is important as a buyer and a seller because it helps build trust within the Carousell Community. Now that you know how to receive and give reviews, make the most out of it, and don’t forget to leave a review to make our community a better place for everyone.
Whether you’re selling for extra income, to finance a dream or to buy something on your wishlist, we love hearing your stories. Read some of the stories of our Carousellers that continue to inspire us to give you a vibrant buy-and-sell community.
We also have celebrities and influencers who have discovered the magic of selling their items like Maine Mendoza, Carlo Ople, Belle Daza and more! Check out the #CarousellCrew and their Carousell stories. You’d be surprised by how much you’ve got in common when it comes to shopping online. 🙂
You can find Special Collections by accessing the “Browse” tab. These are collections of items curated by the Carousell team. They usually follow a trending theme. For example, you’ll find affordable kitchen appliances and tools in Complete the Look of Your Kitchen!, all local fashion brands in Proudly Pinoy, and so on.
You can include your items in these kinds of collections when the Carousell team posts opportunities where you can join in.
Tip: We update special collections weekly, so check back often for new content
Sharing community stories is the favorite part of my job!